What is a Contact Center?
CSD BY JULI ROBINSON Formerly referred to as a “call center”, a contact center is defined as a place where contacts are made and received. It is often the “front door” to a business and is the place where most crucial customer interactions take place. Therefore, its effective and efficient operation is a key ingredient to [...]
Tue, May 15 2012

Some progress
CD's Ear Blog Yesterday was Mother's Day. I went over to my mom and stepdad's house to spend time with my momma! A couple of different times, I turned off my hearing aid so I could use the implant alone for practice. Mom and I talked on the bench swing in the backyard, and as long as I could lipread her, I was able to make sense of what she was saying (although she did have to repe...
Mon, May 14 2012

Regal Captions All Movies With Special Glasses - A Review
A more silent world Regal has been busy working on equal access to movies! I have heard it is their plan to roll closed-captioning for every showtime of every movie to all of their theaters. My local theaters already have this functionality, so I decided to test drive it and go see Avengers. Upon arrival, you will need to stand in line with the rest of the world, since the ...
Mon, May 14 2012

O Resto é silêncio
Cultura Surda Categoria: Filmes / Animações (Short Film) País: Brasil Línguas: Português e Língua de Sinais Brasileira (Libras/L.S.B) (...) Lucas é um adolescente surdo, adorador de poesia e de música – que tenta sentir por formas inusitadas em uma loja de discos. Em sua escola conhece Clara, uma jovem surda por quem se apaixona. O curta, dirigido [...]
Mon, May 14 2012

American Sign Language (ASL) Hangout On Air, Interpreted
Daniel Greene I participated in a Google+ Hangout On Air about American Sign Language (ASL) and Deaf culture by interpreting for Dylan, a Deaf man who shared his perspectives. I interpreted consecutively so that people could watch Dylan without voice interference; I also interpreted consecutively rather than simultaneously with the aim of providing a more accurate and [...]
Mon, May 14 2012

Teatteri Totti
Cultura Surda Categoria: Teatro País: Finlândia Línguas: Finlandês e Suomalainen Viittomakieli (Língua de Sinais Finlandesa) Site oficial: [link] (...) “Sob a Constituição Finlandesa, as autoridades públicas do país têm a obrigação de tomarem medidas efetivas que assegurem que aqueles que fazem uso das línguas de sinais possam usá-la e desenvolver a sua ...
Mon, May 14 2012

Mr Angry.
At The Rim Awareness, takes many forms, but thank God UK deaf week has ended..... I doubt a dedicated 'Deaf' week once a year makes an iota of difference, and where is my 15 percentage ? What really counts is how we as those with hearing loss, and those without, accept each other. 'Set awareness' situations and 'be deaf for a day..', farcical and badly...
Mon, May 14 2012

Crowdsourcing to closed-caption videos with Amara
Daniel Greene Yesterday's Hangout On Air on American Sign Language (ASL) and Deaf culture is now a video on YouTube, and that video is being crowdsourced for subtitles at Amara. If you’ve never heard of Amara (I hadn’t until yesterday), it is a website dedicated to crowdsourcing the captioning of videos. How it works is that anyone [...]
Mon, May 14 2012

A Montage of "Party in the USA" ASL Music Videos by Stephen
Xpressive Handz Captain Valor is quite the creative genius. He went through myriads of YouTube "Party in the USA" ASL music videos and melded the talents of all these people into one fabulous montage of a party. Captions and Signs. Such a fun video to start the week off!Be sure to check out Stephen's videos at: [link]
Mon, May 14 2012

Another Advantage of Captioning: Find Old Clips Quickly
Hearing Sparks Image of a magnifying glassVia Flickr user Auntie PWe all know how useful captions can be for the deaf and hard of hearing. And I've covered how captions can help you market your videos, too (the text file of captioned videos can be scanned by search engines which can help them come up in results for people searching for what you're selling).There is also another adva...
Mon, May 14 2012

Lesson learnt:Not to be hasty giving equipment away
Liz's Deaf Blog After attending The Ear Foundation for Sound Advice Adult Days, and also an appointment with Claire to try out equipment and discuss Access to Work, I have learnt a lesson. Not to be hasty giving equipment away. As it may come in handy for me again.I tried her Blackberry Bold, and found it did not buzz, when placing it directly to my hearing aid, while my h...
Mon, May 14 2012

Charlie Swinbourne: Things that only happen to deaf people
The Limping Chicken Whether you're a signer, a lipreader, a hearing aid wearer or a cochlear implant user, or maybe a bit of each of those (and some other things too), there are some things that truly only happen to a deaf person. Things that simply don't happen to everyone else. Here's my long-held list below. How many [...]
Mon, May 14 2012

The Secret Deafie: My fare-dodging confession
The Limping Chicken The Secret Deafie is a series of anonymous columns written by different writers. Today's Deafie is ready to confess... but before he does we would like to make it clear that this website in no way condones his actions. I have a crime that I must confess to. For me, travelling without paying my train [...]
Mon, May 14 2012

ARVO Day 4: Miles to go before we sleep
Usher Syndrome Blog by Jennifer Phillips, Ph.D.The bulk of the presentations I took in today were reports from clinicians treating Usher patients. I don’t get to interact with clinicians on a regular basis, so it is hugely instructive for me to get their perspective on diagnosis and monitoring of the progressive retinal degeneration seen in Usher syndrome. I’m keenly interested heari...
Mon, May 14 2012

A volta do amor
Cultura Surda Categoria: Poesia em Língua de Sinais País: Brasil Poema: “A Volta do Amor” (Alan Henry) Línguas: Língua de Sinais Brasileira (LSB/Libras) (...) Saudades, corações partidos, desejo de tê-la(o) de volta: eis um poema em Língua de Sinais Brasileira (Libras) criado e interpretado por Alan Henry, surdo brasileiro – “A volta do amor̶...
Sun, May 13 2012

Good News on Real Time Captioning from Asia-Pacific
ccacblog Some very good news about real time captioning development in the Asia – Pacific region of our world. Special thanks to CCAC member SkyAngela for our chat online today and sending us this newsletter. See page six in the link for the story and photo too. Go to: [link] Readers – please join us in [...]
Sun, May 13 2012

Hype Hype Put Your Hands Up
Deaf YouVideo Video with Subtitles - Hype Hype Put Your Hands Up (Deaf Hip Hop Artist) The Newest Summer Jam! Ghostmaster and The Deaf Movement making history in Deaf Community and the World to see that Deaf people can do anything to believe they can make the difference. Ghostmaster is on a serious mission and putting the positive message to the world to see how life can change for...
Sun, May 13 2012

Zeichensturm
Cultura Surda Categoria: Teatro País: Áustria Línguas: Alemão, Inglês e Österreichische Gebärdensprache (Língua de Sinais Austríaca) Site oficial: [link] (...) Iniciado por Michikazu Matsune, artista multimedia japonês residente em Viena, o projeto Zeichensturm explora o potencial expressivo das línguas de sinais e a afirmação política das culturas surdas, em ap...
Sun, May 13 2012

Deaf IBM researcher scoffs at not talking on the phone
submit by: Wandering thru Cnet article
Sun, May 13 2012

Rosa Lee Timm
Cultura Surda Categoria: Artistas Geral (Outros) País: Estados Unidos Línguas: Inglês e American Sign Language (ASL) Site oficial: [link] / [link] (...) Talvez, entre ASL music videos partilhados nas redes sociais, você já tenha visto o rosto de Rosa Lee Timm. “Rosa Lee é uma artista surda, diretora de arte da Kissfist Magazine. Mais importante, é uma esposa...
Sat, May 12 2012

Hangout On Air tomorrow, Deaf-Blind party today, and...
Daniel Greene Hosting Hangout on Air this weekend You can tune in to a Google+ Hangout On Air tomorrow evening, May 13, at 6:30 PDT (UTC-7) co-hosted by me and Booger Bender. The topic is ASL and Deaf culture. The idea was M Monica‘s, and I have Naomi Black to thank for recommending me. Google enabled Hangout On Air [...]
Sat, May 12 2012

Text-to-911 Could be Nationwide by 2013
Hearing Sparks The Federal Communications Commission is currently working on the Next Generation 911 Initiative, a program that will update the 9-1-1 system to reflect advances in communication, such as data, images, VoIP services, and others.Image of a woman textingVia Flickr user JhaymesisviphotographyPart of the initiative involves Verizon and their chosen vendor, TeleCommunicati...
Sat, May 12 2012

The American School for the Deaf Changes!
The Deaf Sherlock G'day Every one.It was the scream heard across the deaf world this week.While today was the Graduation day at Gallaudet University (congratulations, Seniors and graduates! Don't forget to do job hunting daily!!), it was the announcement coming out of American School for the Deaf (ASD) about it's historic Gallaudet Hall!ASD articleWhile it's a shocking and somber to he...
Sat, May 12 2012

The Largest Deaf People In Small Village
Deaf YouVideo Video with Subtitles - Voices from El-Sayed: The Bedouin villages in the Negev Desert of Israel which has the largest percentage of Deaf people in the world... This Israeli documentary trailer by chance, never heard of it or of the Israeli-Bedouin village which it's story is being told in this film. Looks quite interesting... Where's The Bedouin villages?: [link] V...
Sat, May 12 2012

UK Deaf demand VRS... WHY ?
At The Rim Read this recently, and despite lack of consultations by deaf VRS UK campaigners or UK deaf people and even a refusal to identify how many deaf would actually use it or pay for it. There is NO doubt the UK government will NOT fund such a system. Is this not so much a lost cause, but one that was not even researched properly ? ...
Fri, May 11 2012