Inaudible Nonsense

Last I reported. MacMall handled a relay call well — at least from the sales side. Jennifer there answered my call without missing a beat. Closing the deal? Not quite as painless.

I opened a credit account. And was approved immediately. Apparently, they need confirmation of unspecified “details.” They made a call to my relay direct number. And sent an email. I wasn’t home. They didn’t leave a message.

I wrote back that they had reached me, but that they would would need to call me through a relay service as I was unable to use the phone.

Apparently, this made someone over there decide that I was not living in the U.S. A foreign national of the Deafland, apparently. They wanted my passport, and various other information. I wrote them back and corrected them on this point of course. Like many U.S. Americans I don’t even have a passport. Although that wasn’t the point I suppose.

They attempted to call me back at the relay number yesterday — and did not at all like it. Hung up on the poor relay operator twice. I sent around several panicked emails to everyone at MacMall for whom I had an email address — and resent it to all of the people listed in various out-of-office replies I got back.

And then nothing.

So finally, I asked a poor coworker to call them. Make a conference call. And translate the call with me in the room. This seemed to work. All they wanted was confirmation of my address. Apparently, the operator was so hard to hear that my hearing coworker had trouble with the call, though.

We ended the call by agreeing that I’d have the computer delivered on Saturday when I was home.

So when is it scheduled to arrive. Today. Tuesday. And who’s the one with communication problems?